Privacy Policy
1. Introduction
Gennex IT Solutions LLC ("Company," "we") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information through ServeLynx and related services, including the ServeLynx mobile application available on iOS and Android.
2. Information We Collect
We collect the following categories of information:
| Category | Examples | Source |
|---|---|---|
| Account Data | Name, email, company, phone | Directly from you |
| Usage Data | Log files, IP address, device info | Automated collection |
| Content Data | Files, notes, documents you upload | You and Authorized Users |
| Payment Data | Last 4 digits of card, billing address | Payment processor |
3. How We Collect Information
- Provided by You – account creation, support tickets, training sessions.
- Automatically – cookies, server logs, analytics.
- Third Parties – payment processors, referral partners.
4. How We Use Information
- Provide, maintain, and improve the Service.
- Process transactions and send invoices.
- Respond to inquiries and provide support.
- Monitor security and prevent fraud.
- Send product updates and marketing (with opt-out).
- Comply with legal obligations.
5. Legal Bases (GDPR)
We process Personal Data under:
- (a) Contract – to deliver the Service;
- (b) Legitimate Interests – to improve features and ensure security;
- (c) Consent – for marketing emails;
- (d) Legal Obligation – for tax & compliance requirements.
6. Sharing & Disclosure
We share information only with:
- Sub-processors – AWS (hosting), SendGrid (email), Plausible (analytics).
- Payment Processors – Stripe for credit-card transactions.
- Professional Advisors – auditors, lawyers under confidentiality.
- Authorities – when legally required (e.g., court order).
7. Cookies & Tracking Technologies
We use first-party session cookies for authentication and Plausible analytics (cookieless). You may disable cookies in your browser settings, but some features of the Service will not function correctly without them.
8. International Transfers
Data may be stored in US, Miami FL and transferred to the United States. We rely on Standard Contractual Clauses for EU data transfers to ensure adequate protection of your personal information.
9. Security Measures
We implement industry-standard security controls to protect your data, including:
- Encryption in transit (TLS 1.2+)
- Encryption at rest (AES-256)
- Least-privilege access controls
- Regular penetration testing
- Backup redundancy and disaster recovery
10. Data Retention
We retain Customer Data for the subscription term plus 90 days, then delete or anonymize backups within 30 days, unless law requires longer retention.
11. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Port your data to another service
- Object to processing
- Lodge a complaint with a supervisory authority
Submit data rights requests to [email protected]. We will respond within 30 days.
12. Children's Privacy
ServeLynx is not directed to children under the age of 13, and we do not knowingly collect Personal Data from them. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
13. Changes to This Policy
We will post any revisions to this Privacy Policy with a new "Last Updated" date at the top of this page. Material changes will be notified via email or in-app message 30 days before they take effect.
14. Contact Us
For privacy-related questions, data requests, or concerns, please contact our Privacy Officer: